Urgent appointments
To request an urgent appointment (Monday to Friday):
- phone us on 01254 457800, Monday to Friday from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
- If you require an urgent or acute on the day medical appointment, we recommend calling between the hours of 8am and 10am.
Our care co-coordinators will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment
phone us on 01254 457800, Monday to Friday from 11am to 6.00pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
- use your Patient Access account
Our care co-coordinators will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – Patient Access
- phone us on 01254 457800, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
- Please give a suitable amount of time to cancel your appointment as this appointment can be given to another patient.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer an appointment with, we will try our best although this may not always be possible.
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, please call reception before 10am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
Urgent home visits
The Acute Visiting Service will be used when a patient telephones the surgery requesting an urgent visit. An urgent visit is when a patient requires a visit within 4 hours of contacting the GP practice.
In most cases, to visit the following would not be clinically indicated:
– common Symptoms of childhood
– fevers
– cold
– cough
– earache
– headache
– diarrhoea/vomiting
– abdominal pain (most cases of)
These patients are usually well enough to travel by car. It is not harmful to take a child with a fever outside. These children may not be fit to travel by bus or to walk, but car transport is generally available from friends, relatives or taxi companies. We regret that the surgery cannot arrange transport to the surgery.
Adults with common problems, such as cough, sore throat, influenza, back pain and abdominal pain are also readily transportable to the surgery.
Common problems in the elderly, such as poor mobility, joint pain, and general malaise would also best be managed in the surgery.
The exception to this rule would be the truly bed-bound.
GP visit recommended
GP home visiting makes clinical sense and is the best way to give a medial opinion in cases involving
- Terminal illness
- The truly bed bound patient for whom travel to premises by car would cause a deterioration to their medical condition or cause unacceptable discomfort.